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CUSTOMER CARE

We at MAMA YASMIN are committed to providing excellent customer service. If you have any questions or concerns regarding your order, products, or need assistance, our customer care team is here to help. Please feel free to reach out to us via email or phone, and we will respond promptly to ensure you have a smooth shopping experience. Your satisfaction is our priority, and we are dedicated to resolving any issues you may encounter.

Have any questions or concerns? 

We’re always ready to help!

​

Call us at

061-177-1298

or send us an email to:

yasminessence1@gmail.com

RETURNS

Due to the nature of our products, we do not accept returns or offer refunds on perfumes and skincare items. For hygiene and safety reasons, we cannot accept products that have been opened or used. We encourage you to carefully review your order before purchase to ensure it meets your needs. If you have any concerns regarding your order, please feel free to contact our customer service team, and we will do our best to assist you.

  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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